If it makes you feel any better: the same thing happened to my wife's account. Ironic that I used to work at Uber for ~4 years. Still, there's no way for me to resolve this for me unless I would escalate to someone working at Uber, bypassing customer support - which I'm not doing as it's a lot of work, a lot of annoying people I don't know and it might still not work. Customer support won't fix it, and there's no other way to resolve this.

It all goes down to either an ML system making a decision, or a flag was added to your account by some other if-then-else rule. When I was inside Uber, I could escalate tickets, internally, but this is no longer an option.

I wrote a longer summary on why such banning happens [1] and why - sadly - as a customer, we cannot do anything about it, until Big Tech prioritizes sorting out these edge cases, or there's regulation passed for them to do so.

And if you think Lyft is better: The New York Times ran an article Help! I Was Banned From Lyft and No One Will Tell Me Why [2] where they heavily quoted everything I wrote about why Uber - and Big Tech customer support, in general - works like they do. Lyft is pretty much the same.

[1] https://blog.pragmaticengineer.com/scaling-customer-support/

[2] https://www.nytimes.com/2022/11/17/travel/tripped-up-banned-...