As a big user of Gumroad for eBooks and subscriptions this will really hurt our business. The timing couldn’t have been worse in this economy.
I don’t mind paying more, but this is 3x. It incentivises customers to move SaaS subscriptions off the platform.
The fact that Sahil thinks this is fair game makes me worry he’ll get overconfident and increase it further to 20% at a moment’s notice. What can he do to restore credibility after this move?