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If it was just “ow I spilled some coffee” I’d totally agree but it was serious burns requiring hospitalization. It looked like an industrial accident not something one should get from spilling food.

If a steak house brings you a super hot plate they warn you profusely. McDonald’s didn’t do that here. I for one would never expect coffee handed through a drive through window to be so hot I am at risk of second and third degree burns. That’s crazy.

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I don’t think the severity of the injury should dictate whether a corporation is at fault or not.

Accidents happen in unexpected ways.

If you drop a glass in a restaurant and cut yourself on a shard, is the restaurant to blame? After all, they could have served your drink in a plastic cup instead.

Hearing some of the responses to my post, I suspect there may be a slight cultural difference in expectations. Being from the UK, I wouldn’t find it remotely surprising to be handed a boiling hot liquid.

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