I am absolutely empathetic to that poor women, but never really understood the physics behind it. You can’t superheat water under normal pressure, so it capped out at 100C (sorry, don’t know that in F, but boiling point of water). Which is pretty expected for tea, and not unheard of from coffee (without milk). I do get the economic.. money-grab on the company side that you can’t feel how bad the coffee tastes if it’s too hot, and also that it will get to a drinkable temperature when you’ve walked back to your office, but I don’t see any evil on this part and 90C coffee would not have caused much lesser damage. Of course their reaction after the fact was very disturbing (ridiculing the poor victim), but we’ve just forgotten how truly terrible any kind of burn is, and boiling water is just extremely hot.
Like, any number of news where someone poured boiling water on their cheating husband is just behind stupid and just shows an absolute lack of understanding of basic reality. I’m sure they didn’t intend that much damage, but they are just dangerously stupid at that point.