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Comment by ferminaut | Hacker News Reader

I placed an order for a Pixel Watch on Black Friday as a gift. Spent $380 or so on the watch+band. Site said it would be delivered on Nov 29-Dec 2nd (and status was updated to 'Pending Shipment'). Well, Dec 5th rolled around, still wasnt shipped. Since the status was 'pending shipment' you cannot cancel the order.

I contacted google asking them to cancel my order. Two weeks later, it's still not shipped, CS rep is basically useless ("we are investigating! Thanks for your patience! :)").

Did a chargeback yesterday. Now I am running Google Takeout. Trying to figure out what happens to the domains & google fi service when my account is banned.

I am now realizing I am banking too much of my life on a company that offers 0 customer service.

On the off chance someone from Google sees this, Case is 8-4940000033434.

Is apple any better?

Who can I transfer my google domains to?

Who can I transfer my google workspaces to?

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Similar experience (Google charged me for a phone that was never delivered). I was debating doing a chargeback, but the fear of losing my stupid google account was causing me to pause. I finally DM'ed Google Fi support on Twitter and they eventually were able to get me in contact with someone that could help. It took about 2 months to get this resolved. Buying from Google is a nightmare (I like the product, why do they ruin all my good-will toward them?). I have never had a worse experience with a company.

Fastmail is great for email. There's a million domain registrars. The best time to leave google is today!

Thanks for the recommendation. I managed to get fastmail up and running on my domain in like 10 minutes. It's now importing 781000 emails :)

I don't use any Apple products at all, but it seems like they'd have to be better if only because they have physical stores you can go in and complain your way up the retail chain to force some sort of response.

Google in my experience is basically a giant black hole if you need any real service on the consumer side. This is one of the various reasons that like others in this thread I've disconnected myself from any reliance on Google services over the past few years. Having the vast majority of my digital identity linked to a single gmail account was super convenient, but there's way too much downside risk if someone at google decides to shut you out for any reason.

Apple customer support isn’t as great as it used to be, but it’s still very good.

You can get to a human pretty fast, you have to go through an annoying script, but at least it’s with human and not a badly written automation.

Transfer your domains to cloudflare.

Working on this now. Seems my domains are still `locked` (Registry status: Client transfer prohibited), hopefully in the next few hours I can transfer them...but I see some complaints about transferring out of google domains.

Call your card and tell them to cancel the chargeback.

This served as a wake up call more than anything to break my reliance on google. I wont be cancelling the chargeback.

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