Yes, some empathy for those going through difficult personal times is healthy.

But when people allow their problems to harm others, we must by necessity become harder on them, try to establish protective boundaries, and hold them to account.

When someone is extremely powerful, whether through wealth, company position, or political office, the harm they can inflict increases exponentially and therefore we need to hold them to a much higher standard. They have all the resources they need to handle their personal problems through professional help and also the freedom to step back from having power and influence over others if they can't.

Having empathy for even the powerful is fine and well, as long as we don't forget to first and foremost have empathy for those they're hurting.