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Comment by godzillabrennus | Hacker News Reader

Doesn’t help they seem to have played so fast and loose they lost the legal ability to register vehicles in the name of their buyers:

https://www.motor1.com/news/621947/carvana-title-registratio...

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My girlfriend had a -similar- issue with Shift. She was their first sale in Washington when they expanded up here, and for whatever reason, titling and registration was screwed up repeatedly.

What was interesting was that when the temporary tabs expired, rather than extending them, they put her -in a rental- for two -months- and paid those two months payments, -and- gave her $300 for her trouble.

I imagine anyone expanding into a new state expects title issues and budgets for goodwill for the first few customers.

I went through this, it was a total battle to get them to legally register our car and I wouldn’t recommend the experience to anyone.

I’m really surprised to have had to have scrolled down this far to see their registration hijinks mentioned…

One of Carvanas major problems is titleing and registering cars doesn't scale. It is in most stares a manual, paperwork driven process. Example, Ohio has 88 County Clerks of Courts Title. Source, family member who worked there.

Easy to blame that it's a manual paperwork driven process, but I'm glad that transferring a legal title isn't a one click process. These are not software EULAs and title related fraud is still a big risk even with all the safeguards.

National chains like CarMax handle this paperwork just fine and Carvana should've invested more in the back office staff rather than overpaying for used Jettas, you know to move fast and break things.

More like, move slow and jump titles. When they finally did send registration paperwork to our DMV, the state had it turned around in two days. Pretty quick!

Ohio has electronic titling now for dealers.

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