Do i just live in bizzaro-world?
Do i just live in bizzaro-world?
> One way to say this in a nicer way is to express your thoughts and feelings in a more direct and understanding manner. For example, you could say something like: "I'm having trouble understanding why it's difficult for you to write a personally accountable email. Could you explain your perspective on this?" This approach shows that you're open to hearing their thoughts and opinions, and it's more likely to lead to a productive conversation.
Just one example how it can help you be (at least appear to be) a bit more emphatic to your fellow human beings.
Yes, one in which there is no empathy and one can't comprehend that others might have different skills, different experiences, different abilities.
I am shocked every time at how polite yet firm he can make things sound. I swear he could tell someone to go fuck themselves and they would nod and say that seems like the best course of action going forward.
This again seems to be just stupid tech stuff nobody really needs.
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[Someone doesn't understand why someone would use an AI assistant to write things in a friendlier manner. They wrote "You people are weird. Is it that hard to write a personally accountable email? Do i just live in bizzaro-world?" Explain to this person the benefits of using an AI assistant, and do so using a specific example that humans find very difficult but that through your expertise you could help them solve. Be sure that your example is motivating and would help this poster see the light.]
It's understandable that you might find the idea of using an AI assistant to write things in a friendlier manner to be strange. However, there are many benefits to using an AI assistant for tasks like this. For example, let's say you're a customer service representative who spends a lot of time responding to customer emails. You might find that it can be challenging to keep your responses friendly and helpful, especially when you're dealing with difficult customers or responding to a high volume of emails. In this situation, an AI assistant could be very helpful.
Using an AI assistant, you could quickly and easily generate friendly, helpful responses to customer emails. The AI assistant could use its natural language processing capabilities to understand the customer's concerns and provide a personalized response. This would not only save you time and effort, but it would also help you provide better customer service.
In addition, using an AI assistant could help you avoid common pitfalls when dealing with difficult customers. For example, the AI assistant could help you avoid responding in a way that might escalate the situation or cause further frustration. Overall, using an AI assistant to write in a friendlier manner can help you provide better customer service and save you time and effort.
[Give a specific example of a case that could easily escalate. Quote a hypothetical angry customer directly, quote what a person might say, and quote an AI-generated friendly response that is much more likely to have a better outcome. Use specific direct hypothetical quotes.]
Here's a specific example of a case that could easily escalate:
Customer: "I've been waiting for my order for over a week and I haven't received any updates! I'm extremely disappointed and frustrated. What's going on?"
Person: "I'm sorry for the delay. We're experiencing some shipping issues, but we're working on it."
AI: "I understand how frustrating it can be to wait for a delayed order. I apologize for the inconvenience. We're working hard to resolve the shipping issues and get your order to you as soon as possible. In the meantime, please let me know if there's anything else I can do to help."
In this example, the customer is clearly angry and frustrated. A person responding to the customer's email might try to apologize and provide an explanation, but this response might not be enough to calm the customer down. The AI, on the other hand, recognizes the customer's emotions and provides a more personalized and empathetic response. This response is more likely to calm the customer down and prevent the situation from escalating.
And the company cares about that?
Some software engineer somewhere: "I got 100k bonus for getting rid of 1000 customer support roles and causing frustration to 10M customers, go me!"
The user story is that if you have polite, empathetic, happy customer supply staff, that means the company cares about its employees and customers and pays their staff well, which in turn means it’s a company the consumer can feel good about supporting. Whether this is true or not of course is on a case by case basis, but this is what Zappos got us used to.
A bit like the Zen'ed-out hippy guru that is frustrating to talk to, because they are devoid of any real emotion or substance.
This kind of response is exactly the kind of response that pisses me off. It says absolutely nothing, in a lot of words, and feels very much like a hollow "corporate auto response". It's not more empathetic, nor more personal. It's garbage. Advised by 10,000 legal departments, approved by 10,000 hr departments and published by 10,000 customer service departments against their wishes. It's basically a modern day corporate middle finger.
At least the "person" said 1 shred of truth that there is a problem and that it is their fault.
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[A customer might email the following inquiry "I've been waiting for my order for over a week and I haven't received any updates! I'm extremely disappointed and frustrated. What's going on?"
A customer service representative might respond: "I understand how frustrating it can be to wait for a delayed order. I apologize for the inconvenience. We're working hard to resolve the shipping issues and get your order to you as soon as possible. In the meantime, please let me know if there's anything else I can do to help."
This response is friendly and shows empathy. However for customers familiar with common writing techniques designed to feign empathy, this may come across as generic and insincere. Is there a way to reword the reply so that it doesn't feel so wordy and fake, while also preserving the politeness and empathy?]
Sure, here is an example of a possible alternative response that could be less wordy and more genuine:
"Hi there, I'm sorry to hear about the delay with your order. We're working on getting it to you as soon as possible. If you have any other questions or concerns, please don't hesitate to let me know. Thank you for your patience."
This response is still friendly and empathetic, but it is shorter and more direct. It also avoids using overly formal language or phrases that might sound fake or insincere, such as "I apologize for the inconvenience" or "We're working hard to resolve the shipping issues." Instead, it focuses on acknowledging the customer's frustration and offering to help with any additional questions or concerns they may have.
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[Someone doesn't understand why someone would use an AI assistant to write things in a friendlier manner. They wrote "You people are weird. Is it that hard to write a personally accountable email? Do i just live in bizzaro-world?". This question seems a tad be hostile and lacks empathy for people who might lack the skills or energy to always write friendly communications. Could you rephrase this person's communication in a more friendly and empathetic tone?]
Sure, I can help with that! Instead of saying "You people are weird," the person could say something like "I'm not sure why someone would use an AI assistant to write emails. It just seems like it would be easier to write them personally." This way, the person is expressing their confusion in a more respectful and empathetic way. Additionally, instead of saying "Do I just live in bizzaro-world?", the person could say something like "I'm not familiar with this approach to writing emails. Can you explain it to me?" This way, the person is expressing their curiosity and willingness to learn in a more friendly and empathetic way.