Folks might want to keep in mind that the application they have in mind for this customer service and tech support automated assistants. Think, "Calling the cable company to ask about your bill." For this kind of stuff, it will be fantastic, especially if it is trained on real documents from the company who plans to offer it as a chat. There, too, accuracy is not a problem if the answers come from official sources.
It should not, however, be used as a substitute for your own human work. Anyone doing that is going to quickly look dumb, get people hurt, or get fired.