I can strongly relate to the "less satisfying" part, but not to the "more convenient" part. Many things are instead getting more broken, unusable, and generally mildly infuriating.
Call any support line, get a robot suggesting you chat with another robot over some messenger app. Both the voice-call robot and the chat robot proceed to bombard you with ads. Not very convenient, that.
Even the stuff that was digital to begin with constantly degrades in quality. Certain apps on my Windows 10 box decide to autostart and can't be uninstalled (by conventional means, anyway), the latest example being "Xbox toolbar" or something to that effect. Published by Microsoft, wanted by absolutely nobody, not on this machine anyway.