Sounds like corporate software. Software typically doesn’t make money and everyone is aware (except some developers). The business makes money and funds internal software to establish automation which streamlines the business to make money more efficiently. As such automation is the business goal for funding that software. Most corporate developers are not well trained to think in terms of automation. They think in terms of data and code. This is a massive disconnect resulting in wildly different expectations which is compounded through hiring practices and reliance on third party software developers don’t have to write. These things solve for code but fail to address automation in any direct or meaningful way.