Hacker News Reader

One thing that annoys the living crap out of me is when live chat is the only way to get support and they have office hours! So now I can't send an email at 1 AM when I have some time to myself, but have to take time out of my day to chat with customer support.

I might as well use the bloody phone by then.

View on HN

Some live chat systems will create a ticket from your off hours chat, and then followup with an email once their support team comes back online. I've even seen when this email allows to click a link to go into a new chat session (assuming on hours).

Even phone is annoying, am I expect to wait 30 minutes to 2 hours to wait and talk with someone to resolve an issue, when it could be an email?

Reply on news.ycombinator.com