Yup, same. I bought my radwagon 4 in august, and then in early september was told I should not ride it. And maybe they will be ready to fix it in Feb/Mar, or maybe it will be later. If it was just me, I would risk it, but I bought it to ferry my kids on so I'm not going to do that. So we got to ride it for 4 weeks, and have had it sitting in our garage for the past 13 weeks, and it will probably be another 13 weeks until it is fixed again if we are lucky. And basically all we get is the bike fixed to the state it should have been in upon delivery, not any kind of compensation for them giving us an unsafe bike and not being able to ride it for 6+ months.

I would not recommend this brand. I guess they decided to do a lot of custom components which is why they have like a 6 month lead time to ship out new non-defective tires (or whatever).

You'll find a lot of love for it online, and I think it is genuine, but I suspect the love for the brand is because it is bought by biking neophytes and makes biking accessible to people who don't want to put a lot of effort into it(nothing wrong with that). So it opens up a lot of possibilities for getting outside and getting fresh air without needing strong thighs or aerobic fitness or getting sweaty, and people associate that with their radwagon, not just generally with an ebike. But there is nothing particularly different about this brand compared to other ebike brands. A lot of ebikes look and function exactly the same as the radwagon, and haven't been part of a longstanding recall.