Why is that bad? I can't understand a thing they say. I would rather the call centers were in America, but I welcome this development.
That said, I don't think forcing older rural folks to wrangle with a southeast Asian accent is going to solve any societal problems, and I imagine the call center workers in Asia would be big fans this tech if it reduces irate interactions and actually works well.
This expresses itself in other aspects than just location, and often the people working there have no product knowledge and just follow scripts. Because knowledgeable workers cost more. Works ok for 80% of the interactions but it really sucks if you're the 20% not covered by a script.
This gives Asian callcenters and the associated accent a bad name and leads to a kneejerk reaction from customers as the accent brings up memories of previous frustrating experiences.
Of course companies try to avoid this already with the mentioned software and also by moving to regions with more American-sounding people like the Philippines.
I worked in contact center management before and I've seen this effect a lot.
I'm sure there's excellent contact centers in the region too, but they have an uphill battle to prove themselves as most simply aren't.