It is am improvement from the restaurant's point of view. They get dine-in order and take-out orders through the same system, where they all appear instantly on a reliable system right in the kitchen. Paying waiters to walk to your table, listen to what you want, and either scribble on a notepad or navigate the same annoying website is not a good use of resources.

I know that the restaurant's concerns are not necessarily your concerns, but unlike many other industries, neighbourhood casual dining is competitive enough that the savings probably get passed on to you.