I suspect that in time, this will only accelerate the degree to which AI and human-authored text are indistinguishable from each other.
I asked OpenAI and it said:
It is not necessarily unethical to send customers text generated by AI, but it depends on the context and the specific situation. For example, if the text is being used to deceive or mislead customers, then it would be unethical. However, if the text is being used to provide helpful information or assistance to customers, then it may not be considered unethical.
It's a recent thing which does require a different approach.
“Whether or not it is ethical to use an AI to assist with your communications depends on several factors, including the specific context in which you are using the AI and the potential consequences of using it. In general, it is important to be transparent about the fact that you are using an AI to assist with your communications, and to make sure that the AI is not being used to deceive or harm others. It is also important to consider the potential impact on the people you are communicating with, and to ensure that the AI is not being used in a way that infringes on their rights or autonomy. Ultimately, the ethics of using an AI to assist with your communications will depend on the specific circumstances and how you use the technology.”
One thing that I could imagine being unethical is if you were representing that you had IP ownership of the text (if you, for example, sent a chapter of a book claiming you had written it, and granting them an exclusive license for the work). That would be seem problematic.
> It is not necessarily unethical to send customers text generated by AI […]
It is just protecting its own self-interest! ;-)
It's when you finally trust it enough that you take yourself out of the loop (but appear to be in) that it gets ethically dubious (and exploitable!)
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