As an e-commerce store owner myself with a small amount of experience selling on Amazon, I consider this to be a good idea. I do admit to a instinctual aversion to lawyers. My tech-bias is to grind forward through the "official" routes. Use the existing systems that Amazon put in place. (Though perhaps my tech-bias should push me to "hack" around obstacles using things like lawyers)

This reminds me of the recently popular article https://jessesingal.substack.com/p/i-fought-the-paypal-and-i... which also gave some great legal advice for routing around useless customer service.

Next time I will be quicker to seek a lawyer