Those running the parks hate their options, I don't see them as a crook here. The industry for park management software that fits the needs of a public land is stale. Fees for fees is normal. The process to become a vendor for a state is long and drawn out, and is riddled with red tape that was created in large part by the very same stale old vendors who've been in it the last 30 years.
After speaking with multiple states and now being in the proposal process for a number of them, hopefully we can be a step further in the right direction (think things like opening up 3rd party integrations, better bot prevention, etc).
Another thing I'd like to pass on from talking to a number of states including the national parks people: They are really trying to move in a more equitable direction when it comes to park access. They are very aware that many park experiences aren't as accessible (hard to get a reservation) to certain demographics and from my perspective they are making an effort to figure some of those things out.