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I am a bit sceptic if LibreOffice or OpenOffice would be well received. There has been companies who have tried it but in the end returned back to MS Office. I think tools like Google Docs have brighter further.

However, As a tax payer. I would love to hear € savings on licenses over next 10 years if they would do it.

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Beware that you actually see the savings and someone else isn't getting the money for "consulting" or "premium training". I have seen a few budgets that saved money on the software only to get hammered on the back-end.

// this is really, really common with Point-of-Sale solutions

With open source software money usually spent on adaptation. And this adaptation often done by local companies. So in this particular case instead of paying microsoft and usa goverment, munich government will pay local german company of trainers who will explain how to use particular open source software. Another local company will develop custom integration with whatever CRM government have and hopefuly part of this code either as patches or modules will be contributed back to community.

I totally sure their decision is right in long term.

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