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Comment by tracerbulletx | Hacker News Reader

I don't have the statistics to back up any statement about the odds that one provider or another is safer, but AWS has had a person I could talk to and they really resolved my issues and seemed empowered to do so. That's a big and real difference.

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Anecdotal but I listed a few graphics cards on Amazon with the same account I had AWS on and they booted me without any recourse or contact information.

Very strange.

There really needs to be some more legal precedent around this stuff. In the commercial real estate leasing industry there are legal commitments and a framework of legal understanding to protect business owners or at least provide predictability. That needs to be applied to leasing computing resources given how much business flows through the internet now.

The frameworks largely exist, the above situation is like if you rented an office building and then started running an unlicensed side business out of it. It’s just a lot rarer (cloud computing has a much lower cost of entry then a commercial lease).

I agree. But I can't imagine what that would look like. Arbitrary discontinuation of service is a tangible harm. But how could one possibly compel a provider to do otherwise?

You'd have to do something like construe the provision of service as an implied contract to continuity in the same way that T&Cs assert that usage of a system implies acceptance of some rules.

The big thing is not to use your cloud account for random other shit. Don't want it to get suspended for something else.

Customer Obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

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