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For some reason that changed for me lately and they no longer do free UPS pickup for returns. I have to go mail them myself, which tips the balance of the return convenience scale for me.

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I rarely have to return things, but when I do have to return something purchased on Amazon it's basically: couple of clicks, get a QR in email, walk into the local UPS store with the item and hand it over, quick scan of the QR and done. Yeah it would be nice if they just sent someone to the house to get the item, but it doesn't surprise me that the economics of that don't work out.

It’s annoying because they used to give you a UPS label you could use, now they make me drive 30 miles to a UPS store.

I was able to get a label for one item and shove all the others in the same box and it worked. For now.

I have Whole Foods, UPS drop off points, Amazon locker and Kohls all on the routes I frequent. And TBH, I prefer those over UPS pickup as making sure I’m home and running to the door when they arrive is not convenient for me. YMMV.

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