Installation issues are shockingly common. Lots of new, poorly sealed holes in the roof being the biggest concern.
Here's a review I found of Spartan (employer of the man profiled above): https://www.facebook.com/dodgyjanet/posts/10158647440200887
In leaving this review I hope to save one family the frustration and financial pain that working with Alex Lake of Spartan Solar has caused us. Please feel free to reach out if you want specific details. We did not do enough research - and ended up fronting the money for the project on a loan that gave a kickback to Spartan Solar. In conversations with us (and in all their marketing literature), Spartan solar states that you will not pay anything until your solar panels are up and running. For us - this is not the case at all. The project is 10 months old and we are paying both hundreds of dollars a month for electricity and the full monthly payment for the loan (which inconveniently removes any leverage we might have with the installer if we had dealt with them directly). We have been paying both bills for the last six months - Spartan has ignored my complaints about this misleading advertising to date. Our Solar panels were installed 8 months ago and are still not functioning. This is a sellers market and it is hard to get time with the installer, the city, and utility company - so I’m not surprised about this insane delay- but I am literally doing 100% of the work I was assured I would not need to do if I worked with Spartan Solar. I was assured we wouldn’t need to worry about coordinating these events and the Spartan team would have our backs. Due to communication problems between Spartan and their subcontractors about the need for a new main electricity panel our project was delayed multiple months. Two days ago we finally received permission to operate our panels. When we turned on the switch, they are not working however Spartan have not returned our calls/emails about this issue and we have had to chase the subcontractor to try and fix the situation. The subcontractors are unable to come and look at the problem until next month, and so we are still stuck paying for a non-working solar system and racking up large electricity bills in the hot California summer months. I’m today’s market, solar installations are a commodity and the most important way to offer value to a customer is through effective communication. Here is where we were frustrated most with this whole experience. Make sure you do business with a company listed on the better business bureau.