Why your startup should never release numbers
giftrocket.com
giftrocket.com
If I was to argue for keeping numbers secret, and you'll notice I'm kinda circumspect with regards to certain ones, it might be because you have multiple audiences. Numbers everyone knows are boring to some audiences. Secret numbers, though, secret numbers are a very valuable currency.
Basically, I agree with the opinion in this article when it come to startups. I think releasing numbers is dangerous, especially when just starting out. I'm not signing up for a business tool online if I see the creator isn't making a profit. I don't have the time to invest in something that won't be around tomorrow.
Kapil's first mistake is that he misses the context of my post and insinuates that I'm always for releasing numbers. That is not the case. The post he linked to was titled "Make your Startup ridiculously easy to write about. Put Together a Great Press Pack". The meat of the article was saying "Sharing numbers with journalists can be a very good way to demonstrate traction and get them interested in you".
It doesn't matter if you have an amazing idea (or product) if no one uses it.
The numbers game works indirectly as well. If I haven't heard of a startup before, but I know a lot of people use it, I'm more inclined to reach out with an interview request.
All that said, with the limited time I've spent with Kapil (in an interview), I believe he's a good guy, he just missed the mark on this post.
Sorry to call you out so publicly. I really like what you're doing with Startup Foundry. I actually think the post overall was great, and as a result of it we put together a set of assets on our press page.
The problem is that most journalists have an interest in sharing how well a startup is doing, because that is inherently interesting information and makes their article better. But in most cases it isn't in the interest of the startup to divulge that information for the reasons I outlined in the article.
Thus, founders who haven't had much experience with press (e.g. me 9 months ago) might make suboptimal decisions in the face of pressure coming from journalists. Some give honest numbers. Some lie. I'm just advocating not giving any numbers at all.
This, to me, comes from a mindset of 'lack in the universe'. Basically that's saying that there are only unique and limited ideas. The reality is completely different. Startup ideas are a dime a dozen and, for instance, Facebook wasn't the first secret social network. Think they obsessed over whether or not to release numbers when they were small?
If you have the mindset that everyone is going to fuck you over, then yes, hold your cards close and never say anything. But if you believe that human inspiration and inventiveness (which I tend to believe in) is limitless, then just go with your gut.
I'm working on a 'stealth' startup now. The worst thing I could do is toil away in obscurity and not say anything to anyone. Instead, I want to tell as many of my friends as I know everything about it. I want to hear about what sounds right and what doesn't. And if an investor wants to know numbers (when I actually get numbers), then I'll tell him flat out. Whatever, let him try to clone it. I bet he couldn't hire a team as passionate and on track as mine to do a better job. That's how confident I am in our vision and execution.
Like Clint said: you either get busy livin or get busy dyin. Worrying about releasing number to me is 'lack' and that's busy dyin in my book. Good luck..
If the numbers give your start-up a competitive advange, I say go on use it. It will attract customers, make you trustworthy (social proof kind of, be honest though) and scare the competition (or stimulate it, it depends on the strategy).
In the other hand, if your strategy is to make a big BANG at your launch, that you, for example, sell your product/services to small amount of customers, then now, being a ninja is the good way to go. And by small amount I mean an amount you can reach by phone for your start-up to be viable.
There is no such thing as good and bad decision. It depends on, oh.. wait.. your strategy.
Only for those that believe marketing, ie the gullible.
Social proof is important, see joshfraser upthread mentioning Sendgrid's numbers give him confidence: http://news.ycombinator.com/item?id=3371877
They do nudge me too.
See also: http://techcrunch.com/2011/11/27/social-proof-why-people-lik...
Proof by assertion, again, which is what the numbers-advertising game is all about.
What works for some companies in a given environment may not work at all in another situation. Sharing a scenario is good. Making as rules based on anecdotes isn't so good.
Reminds me of the album title: "100,000,000 Bon Jovi Fans Can't Be Wrong"
Seeing a bunch of me-too bands could be good for Jon's ego if he can laugh at those wannabes, but alternatively being seen as niche and undiscovered might be better.
For me, I think releasing numbers (of a social network) would be more about conferring legitimacy more than anything else, and secondly, increasing competition, which I think is good if you can win.
Fred Wilson: "We like category creators — people who are the first to develop a company and a market — as opposed to copy cats." http://www.women2.org/a-vc-fred-wilson-talks-on-building-mob...
I would be more worried about my numbers attracting a very talented startup team into my market.