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Comment by IAmGraydon | Hacker News Reader

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IAmGraydon

You weren't scammed - at least not by anyone but Starlink/SpaceX. They're just that poorly set up.

You may already know this, but the entity you made payment to is:

Starlink Internet Services Limited

5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60

Registered with the Company Registration Office under No. 677409

Lauren Dreyer is listed as the Director: https://www.linkedin.com/in/lauren-d-8077b594/

Her email address: edit - removed now that OP has seen it

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Don’t bother with emails. The only way to deal with companies like this is to write a formal physical letter. Look up the process for filing a claim in the small claims court in Ireland. I would guess that the Irish system is probably pretty similar to the UK system. Try to google for the Irish equivalent of the Citizen’s Advice Bureau they will have free online advice for small claims. In the UK the CAB supplies a template letter you can use to notify that you have a problem and are considering a claim. See if you can find the equivalent from an Irish consumer rights organisation. Use thier advice to understand the implications of starting this process. If appropriate you then use this template to write a letter to the registered headquarters letting them know that you have a problem, what you want them to do and what your next steps will be if you get no response within a time limit (typically 28 days). If you still get no response and the Irish system works like the UK the small claims court process is all online and you don’t need to attend court it’s all done by filing out forms and paying a small fee. The difference being that because Ireland is in the EU you can enforce your consumer rights from any other EU country but UK citizens no longer have that right. If there’s someone from Ireland here who knows more about how the process works there, maybe they could help?

Send the physical letter with a registered post so that you can prove they received it.

Didn't have this info. An email is a great help, and an address also, thank you. I copied the email, probably best to remove it now?

*5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60, Ireland

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