Folks should be wary about ordering from Purism until/unless Purism shows clear signs in the future that it will give timely refunds to customers who do not want to continue waiting for the Librem 5 device they ordered years ago. (For the purposes of this post, let's assign the value of timely to be no more than 30 business days from the original request for a refund.)
Worse, Purism continually sets new deadlines which they continue to fail to meet.
As it stands, there are lots of reports of Purism telling the customer that they may only receive a refund when Purism claims that particular device is ready to ship to that customer. This is against their original terms of service and AFAICT isn't legal in the U.S.
Many users have contacted their state's attorney general to complain about this business practice. I'm confident I can simply link to the purism subreddit and readers here will instantly find relevant reports about the difficulty of receiving a refund:
https://www.reddit.com/r/Purism/
To be clear-- my complaint isn't about Purism not being able to ship Librem 5 on time. My complaint is about their unethical practice of withholding refunds from customers who clearly and reasonably request one after patiently waiting to receive their devices.
In fact, a number of the complaints on that subreddit were posted only after the customer claimed they had been emailing Purism for over a year to obtain a refund for the device they ordered but never received.
Edit: clarification with the word "timely" added, a definition of "timely" provided, and a few other stray clarifications to be maximally generous.