You accidentally signed up for Essentials, which has no email. This happened to me.
Since you are paying, you can contact support and actually get a human to help you.
When I got things sorted out my old mails were still there.
Since you are paying, you can contact support and actually get a human to help you.
When I got things sorted out my old mails were still there.
This is an incredibly helpful comment but I can't be the only person who finds the idea of such a service, branded "Essentials", that doesn't include email rather baffling.
It's as if Ford gave away ad-plastered pedal cars for free, but if you pay them for a business car they give you a plain-painted (I just guess paid services are ad-free) car with no wheels or engine. Weird segmentation, and totally unexpected, I can easily understand how OP made this mistake.
You might think "but email are essentials for work" and I would agree if not for the fact that it's especially branded as a way to use google work tools without uprooting yourselves out of your own current email and force you to use google mail.
From the product page, second sentence: Create a Google Workspace account with your current work email address and start using the tools you know and love today with your team. And at the top are the google logo of the services covered, and while google current logos sucks you can't mistake gmail redish blob.
I'm not saying this is great, or that you should have paid more attention or anything like that, but that such an offer actually makes sense, even though
1 - it suffers from google branding issue where people see "google" not "workspace" because they change it every couple weeks anyway
2 - it should check if you already have an active gmail on that account and let you know you're probably doing something you don't want to
I think you’ve just shown us why Google is at fault here rather than OP: OP’s current email address was at Google.
The sentence is inaccurate in such situations.
(And before anyone says I’m being pedantic, consider that we were fully ready to be pedantic in the other direction, in Google’s favor.)
But their current email was GMail, and now they're uprooted from that.
So would "Google Workspace Enterprise Essentials" do the trick? I am unsure since it contains the word Essentials.
You need any "Business" subscription, or "Enterprise" without "Essentials"
Then I had the option to switch to different subscriptions that are called Workspace Business, in different versions. Changed to "Workspace Business Starter" costs 6 / account / month. Result: EMAIL WORKS
Incredible lousy customer experience. Will move everything away to other service provider. Google, it was great sailing but this... was the straw.
May the karma you have earned with this, grant you the good fortune you deserve.
Wow, a rare offering from Google.