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What I've learned from Google is that you are always talking to a bot, it just happens to be that some of those bots are human. Even though they are walking and talking simians they are executing a conversation script and have no agency and ability to control an outcome spare the most banal common issues.

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It's funny. Google will flood us with captchas if it thinks we're not human but they subject people to inhuman treatment whenever we need to contact them. Bots for me but not for thee.

Power asymmetry is vexing.

At every step, we need to prove our validity to Google's AI. Whether it's as Real Human, or for a legitimate app.

I'm developing a new appreciation for the old Paranoia RPG. At least Google doesn't have the power to disintegrate us yet.

Maybe they don't even have the option of replying, just picking one of a few canned responses.

They probably have to solve a reCAPTCHA just to override the autocomplete.

> Press TAB to reply to this customer with our suggested response. If you wish to choose another canned response, please first find the house numbers hiding inside these fire hydrants in the hills.

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