Maybe so, but don't you think I talk to new employees? It's half of my job to support my whole team and deliver through others.

I battled those tools when I started. I watched them get better.

I've seen what new hires struggled with 5 years ago and what they struggle with 1 year ago.

Night and day.

The tools have gotten a lot better.

Here's the other ugly truth: That "40% of struggling with internal tools" may be saving the engineer 300% of time of having to implement the same from scratch themselves. Software engineering isn't all algorithms and data structures. A lot of it is just boilerplate code hooking up A to B. And better leave that boilerplate code to the internal tool that you have to figure out how to configure than implement it yourself.