Here in Belgium it's quite the opposite: got unlucky with 3 bad meal in a row, was told by customer support that I exceeded some threshold and that they would not refund those (and nothing else for x months). So missing part of the order, incomplete meal (burger with only the meat and bread), problematic situation (found a piece of glasses in one meal...): no action on their end - because you know, as the customer it's your fault.

So no, they don't care here in Belgium. At all. But none care.

Also Uber and Deliveroo cost quite often way more than local platform.