In cases where the journalists don't understand or can't get an expert to explain it to them, I like the ambiguity of glitch. The "We don't know the details" is baked into the term at this point. Glitch stays on the correct side of Dunning-Kreuger.
I think the idea of "we don't know the details" is not always true. Sometimes it is of course, but sometimes it's not. A term like glitch glosses over that detail and makes it seem like situations are similarly unknown, which is not correct.