Very cool product and demo — congrats Tom! I’d love to hear your thoughts about customer success moving to Slack generally. What businesses are your clients, mostly? Is unthread a good fit for B2B companies with high ACV?
– Devtool SaaS (engineers want to debug over Slack)
– High-touch SaaS (software with a strong services component, like tax software)
– Agencies (sales & marketing agencies use Slack as primary ticketings/comms platform)