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I second this. My friend started learning rails a few months ago and was having some issues with his app on webfaction. he contacted their customer support, and even though it wasn't a server thing, they helped him with the issue.

talk about going above and beyond. i love it when companies do this.

They are good option when you start from some of their templates, but what if you wanna install other stuff that's not in their list? They don't have a package manager and that's a great obstacle for any custom solution. But I agree, their service and customer support are great.

You can always download, unzip, and configure-make-install into your home directory.

I couldn't agree more. I'm building my first app and still learning my way around linux, apache, etc. Working with webfaction has been like having a sysadmin on the team. Customer support is amazing.