Don't Outsource

I feel bad that they are being attacked/extorted. But it's somewhat hard to sympathize with them. First, (IMHO) outsourcing is generally a bad idea, and it sounds like they were just trying to keep their costs low. But as with every single outsourced project I've seen, costs ultimately skyrocket, and the client DOES ABSOLUTELY NOTHING ABOUT IT.

It's insane to go with outsourcing for the purpose of keeping costs low, but then to not fire the developers when it starts to get ridiculously expensive (as it always does).

Over the years, the cost for TPS skyrocketed. NSC was soon paying $20,000 a month for coding!

"Over the years"? Over the years? It took years for it to become obvious that there was a problem? The criminal acts on the side of the developer are bad - no question. But the stupidity on the side of the client is just too much.

This should be changed to "Don't Entrust Your Entire Business to Incompetent Programmers and Criminals."

The about page doesn't even work...what is this "campaign" designed to do?

This is like saying not to drive because sometimes people get hit by drunk drivers.

I have had personal involvement in one outsourcing horror story, the details of which I'm not at liberty to discuss. Suffice it to say that, while what happened at Sapphire is extreme, it's hardly unique.

But let's correctly name the problem here: simple management incompetence. The managers at Sapphire, no doubt feeling bewildered by all this computer-techy stuff, decided to send all their source code and the entire management of their servers to a faraway place. A place where tech problems magically go away on their own. A place where code writes itself, where productivity is doubled for half the cost.

No company, be it in the US, Canada, Europe, China, India, or Madagascar, can afford to think this way any more. Managers can no longer pay someone else to understand technology for them. We are all technical managers now.

This is pretty common in my experience, which really sucks because it leads to stereotypes. I know some fantastic Chinese and Indian developers, but far more often than not, I've dealt with charlatans. I think it's just much easier for criminals to get an actual business going and get money flowing in when they're (a) not held to the same legal standards and (b) can hide in complete and utter anonymity due to geographic distance.

I don't know if there's a good way to solve that other than to seek out well-reviewed, established firms, but at that point you'd be spending nearly as much for a US developer. :)

That is sad that a criminal is attacking him. I don't think that India is the only country where criminals exist though.

After paying so much money, they refused to spend a few thousand on bribes to stop the guy? That doesn't make much sense.

This article seems more like simply "don't be a fucking idiot".

And judging china, India, etc. is unfair. I once worked with a guy in Toronto, Canada, maybe 4 hours away from my home in New York. He ended up stealing $3,000 from me and there was nothing I could do.

So "don't outsource" isn't necessarily a good message in my opinion. A better one would be "try to avoid working with random people you've never met or heard anything about".

Sounds more like "Don't Outsource to Criminals" to me.

I think a better title would be 'Don't outsource if you don't have any way of overseeing the process locally'. Really it's a valid warning for anybody who outsources whether locally or internationally. I guess doubly so if outsourcing to a country where you don't have trustable local contacts and an easily accessible legal system.

This article raises red flags on the author's credibility. This looks less like a truthful account of a story, and more like a frustrated small company who had a partnership go bad, and are trying to defame their partner.

A whole web site, with linkbait headlines, set up to tell one story? Their about page doesn't even say they are trying to start a discussion... it just rehashes the story. With a few other pages to give a token appearance that they will tell more stories later.

I am sure there was fault on both sides, and I am equally sure the other side would have a vastly different story.

But this whole site sure looks like juvenile vengeance.

This is typical drivel from someone who refuses to learn the lesson: "The problem is unscrupulous developers, hired guns. It could not possibly be me."

I wager the real problem is lack of oversight, lack of understanding of the problem being handed off to someone else, and lack of acceptance of ultimate responsibility for the mess.

So the title should be "Don't outsource if your intention is to not retain ownership in your project (Ownership as in understanding your project, the development process, and accepting responsibility for oversight the project's progress)"

Anyway...

This Prashant guy is insane and I don't think this has something to do with outsourcing. Guys like Prashant are everywhere so companies will just have to be careful who they hire or work with.

New article: Don't walk down the street!

John Doe was walking down the street, when some thugs mugged him and took his wallet. Don't walk down the street!

(flagged for xenophobism, over-generalisation, and general "omg them terrists in other countries want to kill us" feel - this shit does not belong on HN)

This only proves that this particular company failed to handle outsourcing. They should have realized early on that they are getting screwed. Also there are horror stories the other way around too.

Outsourcing sucks for MULTIPLE reasons. I wrote an article about a year ago about another side of outsourcing that will hurt your business regardless of where you outsource it to: brand equity -- http://d.pr/B4dJ

Sorry to hear this one though… Having worked with multiple people from India and other such countries and having good friends there, one thing I can tell you: it's a cultural paradigm. While there are many good, honest, hard-working people there, the ones that get bigger and more visibility are usually the scammers. It's a sad reality and I'm sorry for those working hard for these types of guys, getting underpaid while their bosses are ripping everyone off.

I wouldn't go as far as generalizing all outsourcing efforts as dubious, but I do find it particularly shocking that government bodies deny assistance in a million dollar shamble.

Looks like this thread has been flagged and taken down. What a shame that there is someone out there that thinks oursourcing works 90% of the time (vs 10% of the time).

I have to believe there were red flags very early on. I'm guessing the price skyrocketed from $2k -> 20k/month and they didn't think that was strange?

DISCLOSURE: I am from India and I run a company with more than half revenues coming from outsourcing model.

The level of threats/attacks from the said man are alarming and completely un ethical, but there are really good companies also who care about their clients. But, I have had the (dis)pleasure of knowing companies/people who are doing activities like putting in kill switches and backdoors for the rainy days.

Outsourcing can work. It is a good model. Here are a few alarm flags that should be kept in mind before choosing outsourcing. I have seen these to work very well over past few years.

Flag 1) No in house tech team:- Hire at least 1 very good developer/engineer in house, who can actually the verify that credentials of the remote team.

Flag 2) "Oh we charge only $5 an hour":- Work force in India is cheaper than but c'mon it's not that cheap. Good(not great) developers won't cost less than $20 - $25. And you can get a really good guys at $35 - $40. The really great developers won't cost you any less than US/Europe here.

Flag 3) "Oh Oh! PHP, .NET, Rails, J2EE, Drupal, Joomla, Wordpress, Blah, Blah, This and That? We got it all!":- Stay away from such companies. Look for small companies/teams with the niche expertize in the field of your requirements. If you require Drupal expertize, look for companies that specialize in Drupal solutions, If you need Ruby on Rails expertize look for a Ruby on Rails company and if you need Django expertize, look for a Django company. Give them a unpaid timed assignment if they do not posses any demonstrable project.

Flag 4) Need more developers on the team:- Never agree and never push to add more developers to a late project. Sometimes vendors push for it because of selfish reasons and some times clients push for it for a false sense of speed. If you absolutely and unavoidably have to add people to the team, add testers not developers.

Flag 5) Oh! We don't have/need testers or developers should do testing:- Never ever agree to working with out professionally experienced tester on the team. It will save you a hell lot of money in the long run. If company does not have a proper tester, don't hire them.

Flag 6) Daily so called "15 min" remote scrum meetings:- This does not work in Out sourcing. I have seen these scrum meetings go on and on for hours. I have personally sat in daily 3 hr long skype conversations. This leaves very less time to work and developers keeps worrying about what to report in tomorrow's meeting than concentrate on work.

Here is what I have seen to work. In a any work week:

* Monday: Specs and week goals meeting - max 2 hrs - whole team participation compulsory.

* Wednesday: Mid Week report - 30 min max - as many team members as practically possible.

* Friday: End of week report - 30 min max - as many team members as practically possible.

Flag 7) Tracker? What's that? Spreadsheets rule:- Use a tracker religiously. 99% of communication should happen trough issue tracker. things tend to get lost over emails. Use trackers for smallest of things. And do not accept any project related request over email(this goes for both clients as well as vendors)

Flag 8) No Time logs:- Ask your vendor to maintain time logs. If necessary, threaten non-payment for the week if time logs are not finalized and locked by Saturday. Review time logs every week to avoid any end of month invoicing disputes. Disputes waste time. Don't use spreadsheets for time logs, modern trackers have a decent time logging capabilities.

Flag 9) Outsourcing just to save money:- This is a bad idea. Outsourcing to a good team/company will probably save 30% money but that should not be the main reason to outsource. One of the biggest benefits of outsourcing is that works getting done while you sleep.

Flag 10) Not paying on time:- Clear invoices as soon as possible. I am not saying this happens always, but sometimes payments get delayed for reasons like confusion over banking details, payment methods etc. Set these things straight at the start of the project. Delayed payment means lost interest. I know great companies/teams here who are exceptional in work but operate on a hair line budget. For them delay payment means delayed salaries for their employees. And I don't have tell you what delayed salaries mean...

Flag 11) I am the project manager, talk to me:- These are the companies that are most likely to take you for a ride. Insist every developer on the project be present in all the meetings. Every developer be present on the project mailing list. Now there are many companies in India that won't allow this. They are scared that developers will steal away the projects if they came in contact with clients and don't trust the developers, but then again you do not want to work with such people.

Finally, always remember, a common India developer(who is employed by an outsourcing company) is shit scared of the client paying in dollars. They will say yes to almost anything. They don't want to offend clients and in turn their bosses. So get to know your developer team. Talk to them during meetings. A small amount casual talk will go a long way toward building the mutual trust and increase comfort level.

These where just my two cents.

I represent TransPacific Software ; Just today we had a look at this thread . First and the foremost this has nothing to do with Outsourcing, Indian Programmer ,US programmers…. It is simply an attempt by The Natural Sapphire Company and its owners to smuggle out our copy righted material through 2 of our employees. When cornered by law enforcement agencies including (Cyber Police Mumbai , Mumbai Police, FBI-Cyber department ) Arnstein and his drug edict smear campaign guy Evan Guttman playing to the Gallery and crying all over the net (Google for Evan Guttman + sidekick and you will instantly know what this guy is into) The real story of the case is completely different. Michael Arnstein and his so called CIO are trying to give it a totally different colour through disinformation sites like dontoutsource Here are the real facts We have been working with Michael Arnstein and his company The Natural Sapphire Company, New York As per the service agreement we are required to make a customized software for them build over our core ERP engine, provide our services in stallation of the software, support it 24x7 . We continued this arrangement since 2006 to Dec. 2010 In December 2010 our system Analyst who is responsible for overall office IT security detected some e-mails send by two of our employees in an unauthorised way and through their person e-mail accounts. On further probing the matter we realised that The Natural sapphire Company and its owner Michael Arnstein in a 3 months long hatched conspiracy has stolen and smuggled out our 8 years of copy-righted work consisting of 1 million lines of code developed in last 5-6 years. Details of The case The code theft was committed through two of our employees namely Dhananjay More and Bhaskar vadlamudi who were highly paid and were with our company for more than 3 years. As the act was blatantly criminal in nature we filed complaints against them and Michael Arnstein owner of The Natural Sapphire Company with Bandra Kurla Police station Bandra East Mumbai and cyber Police station Bandra East as well as order under section 156 IPC was obtained from Bandra Metropolitan Court for Police to investigate the matter. On conducting Preliminary Enquiries police registered cases against all the three accused under IPC and Information Technology Act The matter was Jointly investigated by Bandra Kurla Police and Cyber. The hard-drive of one accuse Dhananjay More confiscated ; further police recovered considerable e-mail/chat communication amongst two accuses, CIO of The Natural sapphire Company Evan Guttman and Michael Arnstein. The e-mails had considerable communication wherein Michael Arnstein has coerced two of our accused employees to acquire false identities namely Dan for Dhananjay and Bob for Bhaskar ; and planned on how to smuggle out the data .( Both these employees were also promised immigration to US and accommodation in New York . Further police obtained details of the banks accounts(State Bank Of India and HDFC bank) of both the accuses wherein large amount of Forex was sent . Phone records of Dhananjay More and Bhaskar Vadlamudi were obtained wherein regular phone communication between Michael Arnstein was traced Over and above Dhananjay More and Bhaskar Vadlamudi were provided funds to obtained cell phones, an internet connection and even usd1500 each as legal money in case of any legal issues show up One of the accused Dhananjay More obtained conditional Anticipatory bail from session court on 29th Novemeber 2011 the other accuse Bhaskar Vadlamudi is absconding and believed to be hiding somewhere in Hyderabad India Court order is available for download on http://transpacific.in/criminalcase.html As the process was on Michael Arnstein resorted to all sort of criminal tactics to pressurize us to withdraw he criminal case Michael Arnstein further hired Evan Guttman a known “smear campaign specialist” a drug edict and a pornography dealer (operates an escort website on-line www.evanwasheremodels.com)

Further to it Michael Arnstein has established a web site www.dontoutsource.com which has tones of allegations against my company in particular and Indians in General. The web site contains numerous racial abuses against Indians. Further to it Mr. Arnstein has posted numerous posts on various forums calling me a “terrorist” . This has disturbed me beyond words. Again this was brought to the notice of FBI NY IC3.GOV (wide our complaints Id: I1104190951275432 and complaint Id: I1101221230305631) We received an e-mail from FBI that they cannot act due to jurisdictional issue e-mail copy of the letter attached Arnstein and his CIO off late has resorted to allegations that whatever is written and expressed against the Natural Sapphire Company is posted by us. There are numerous Natural Sapphire Company consumers who have posted negative review on the merchandise which they purchased. Guttaman is posting on all such forums that we are responsible to post such complaints. They are attributing every bad remark , every complaint posted against them on us. In few cases the real genuine buyers who have posted these complaints have responded back expressing anger over this and reaffairmed that they have indeed posted these complaints and not us. As the status stands now investigating agencies are investigating the matter in India. We have approached Director General of Foreign Trade to prevail upon FBI NY to get Michael Arnstein behind bars. Communication from FBI is positive. Any questions feel free to contact us on connect@transpacific.in Again I would like to assert that this is a case of criminal offence and has nothing to do with outsourcing or alike.

What is the other side of the truth?

Common, who would spend 240k/yr on a ecommerce website in today's world? There are so many ready to use open source stuff. And how can someone who has access to your server steal the domain? This is like handing over your email account to the developer that has access to the godaddy account in order to manage the server.