They didn’t claim that their experience represented the average experience, instead describing the personal experience in their program.

I think this sort of response is extremely rude, and I know how dismissive and silly it sounds. It’s also extremely off-putting without adding much value. It feels like you’re looking for a reason to explain away their positive experience. I think the reason your comment has me flustered is that OP seemed to implicitly address many of your questions. Finally, is having a nuclear family really so remarkable and rare as to be a privilege worth sussing out?