Amazon used to be a shop I trusted, products arrived in good condition, and their customer service was pleasant to deal with. Now it’s full of crap, product nearly always arrive damaged (I mostly buy books), and their customer service is significantly less helpful.
I live in central europe maybe things are better in the US.
1) Fully agree on the trending down customer service. I have bought 2 things recently that went on sale after I purchased them. Support refused to give me a price adjustment... and they agreed that I could send back my item and buy another as the only other option. Absolute waste of time and money for everyone involved. On another occurrence, I bought a razor, opened it up and the blade was bent, I asked if I could get a new one, they are making me send back the old bent razor. Are we really at a point where I need to send back broken things that end up in landfills? I spend thousands of dollars on amazon items that I keep, do they think I'm scamming them out of a single razor blade? I bet a few people have ruined it for everyone else
2) My echo devices have turned into home invading advertising robots. I use them to control my lights, I'll be putting my daughter to sleep and ask alexa to turn off the lights in her room. Next thing you know, Alexa is screaming about listening to a podcast or selling me some new bedtime routine features. I'm very close to throwing them all away
You can't beat having stuff delivered same/next day so I'm stuck with them on some things