Once I ordered some drinks brought up to my hotel room around 10 in the evening. It took forever - turned out the guy who made the drinks was sent home for the day. So the hotel called him back and had him return just so he could come and make the drinks and bring them to my room. Because that was his job - nobody elses.
This was at a five star hotel in Amritsar.
Our driver slept in the car outside the hotel and was on call 24/7 for our entire stay.
Quite different from western countries for sure.