Amazon Price Check app draws protests from some retailers
chicagotribune.com
chicagotribune.com
Consumer retail is evolving, as it has been forever, and will continue to do so into the future.
Local retail shops can cater to immediate gratification desires by shoppers. I can't just order up a latte on Amazon and have it NOW. If I need a new HDMI cable to watch a DVD with some friends tonight, then even free overnight shipping won't solve my needs.
But, for many other things... A new pair of shoes, a new coffee pot, a bottle opener, etc., I can wait 2 or 3 or 7 days to get the item. The Internet isn't going away, and even if I had to pay sales tax, I'd probably still continue to buy things on Amazon because it's easier for me than going to a retail store and dealing with potentially limited selection, crowds, etc.
These companies are simply NOT going to beat Amazon into submission. It's far too late for that, and I actively despise any retailers who try to increase my tax burden vs. offering a valuable service to me.
Yeah, those lucky retailers get to blow off the shipping cost just because they aren't shipping anything. But they do have to pay a fee just for the privilege of doing business, and Amazon gets to do business without paying that fee. And now Amazon is using their dusty old brick and mortar stores as a showroom. I can see why the local retailers are feeling jilted.
You pay a fee for making a purchase. Local retailers should be arguing that they don't want to be the tax collectors, so their prices would look lower too.
Either way, you, the buyer, are responsible for paying the sales and use tax, regardless of whether you bought from BestBuy or Amazon.
Again, both BestBuy and Amazon "get to do business without paying that fee", as it's not something either of them pays.
To enjoy the competitive advantage of having a local presence, BestBuy does agree to help your local government collect your taxes (and in fact gets to KEEP a percentage of the taxes they collect!), while Amazon, who is not in your local jurisdiction, relies on you to pay the tax you owe.
Always wondered what people put in there and if the state even did anything about it (audited people).
I guess they could ask Amazon for records (threatening a lawsuit) and cross-reference with all the reported taxes based on name and address. If user bought just from Amazon more than what they reported they they have obviously owe some money + fines & late fees.
(But I suppose I am making gross assumptions about the competence and general technical abilities of my state's tax collecting office).
http://arstechnica.com/tech-policy/news/2010/10/judge-blocks...
First it was anonymous purchase data. Then NC demanded user names and addresses but Amazon fought on 1st Amendment grounds and seems to have won:
“The First Amendment protects a buyer from having the expressive content of her purchase of books, music, and audiovisual materials disclosed to the government,”
I wonder if this was Zappos for example. What would have been the ruling.
Online shopping is just more convenient and gives the buyer much more control and information.
Maybe Amazon should be complaining that the retailers don't have to manage huge server farms, or employ hundreds of technical staff, or so on.
They both have costs associated with doing business. Amazon has to pay ongoing infrastructure costs that the retailers don't, they have to take care of sales and other taxes that Amazon might.
They pay that fee in return for services that they get, services that Amazon doesn't get.
What he doesn't consider is that Amazon is more than likely charging $800 for that guitar.
The "locals" make claims about price difference being solely due to sales tax, but overhead is more the reason than anything else.
I went to Best Buy to see what they had, and it wasn't much. They had one bag that looked nice though and the salesman told me how amazing it was.
It's Best Buy. Of course I didn't believe him. So I pulled up the iPhone Amazon app, scanned the product barcode, and saw what the reviews were. Turns out, the salesman was right - this bag was very well reviewed.
And Amazon had it for $20 less. So I left Best Buy, went home, and bought the backpack off Amazon.
There will always be a place for local, brick-and-mortar stores. As others have mentioned here, Amazon can't fulfill instant gratification.
But I think instant gratification is a small percentage of the overall buying experience. Amazon can help with the rest.
(If anybody's interested in the kick ass backpack I got, here's the Amazon link. Looks like it's more expensive now: http://www.amazon.com/Lowepro-CompuDaypack-Camera-Bag-Slate/...)
I will admit that $20 out of $100 is not an insignificant discount...but how much less of a mark-up would Best Buy have to have so that you would purchase its product?
Because I didn't need the backpack immediately, I'd rather save $20. The backpack was $80 at Best Buy and $60 on Amazon, so it was a pretty good saving.
Some of the stated objections are that Amazon, who doesn't always collect sales tax, is taking business from local stores.
Why is this complaint even taken seriously? If your business model is superseded by someone else who can deliver a product in a manner that customers prefer (in this case, cheaper and delivered to their doorstep) then you either compete or you die. Because that's what competition is.
Maybe Amazon's plan is to drive these stores out of business and then open its own display stores where people can go to inspect merchandise before ordering it online.
Or, as I've encountered myself doing, you're price checking because sometimes you run across an interesting item but want to make sure you're not getting ripped off. For a $5 discount, I'm unlikely to change my purchase action on anything - however I've been in situation where the price at the mall is 100% more than Amazon's.
"Maybe Amazon's plan is to drive these stores out of business and then open its own display stores where people can go to inspect merchandise before ordering it online."
This cannot be a serious conjecture. Opening up quasi-retail locations with all the expenses of retail but no ability to actually making a sale? Didn't Gateway do this in the late 90s?
Pretty unlikely, although maybe it would make sense in a less-developed community (third world countries, outer space) that does not already have modern brick and mortar stores.
The store makes it free to see the items and so forth because they believe the customers are more likely to buy then.
Nobody is free-riding anything here. The offer is to view the merc for free. The offer is taken. That is the end of it.
If the stores don't make money this way they will have to change. Maybe they should charge for shoppers who don't buy anything, mayby they should charge for people coming in the door (like a museum or a zoo or a gallary of modern art).
There is no free-riding here.
And please in the future don't use such loaded terms. It does generally not lead to an improved debate and will make some here (me at least) suspect you of astro-turfing.