I'm sympathetic to the idea that the consumer line has less support and extras than a business-class device backed by an enterprise support agreement.

I'm not sympathetic to someone dropping $1,400 USD on a new laptop, and gets written off because "consumer _anything_ is hit or miss".

Like, half of the complaints come from devices like the XPS 13, which isn't some $300 cheap-o WallMart special, that's supposed to be their flagship top-of-the-line device. If Apple did the same to like, the MacBook Air or whatever, there would be months-long complaint threads all over HN about it.