Same with filling their forms for the first time (proceeds to write your name 13 times, your date of birth 23 times, your full address 8 times etc etc).
My dentist requires i cancel an appointment by calling in with 2 working days notice. Failure to do so can result in a charge.
She has also called to reschedule my appointments with under one day notice???
Last time she did this, i told her there will be a short-notice cancellation fee. She refused to pay, and refused to recognize the irony in what she was doing.
She also texts you to confirm your appointments, but the only option you get is to "accept" - you cant respond to cancel/reschedule.. this must be done via the phone only???
Me: I want to make an appointment
Receptionist: you can only make an appointment on the same day as you call, and you have to call between 0830 and 0900
Me: Really? Er...
(Next day around 0845) Ring ring ring ring ring...
(0900) Me: No-one answered between 0830 and 0900
Receptionist: you can only make an appointment on the same day as you call, and you have to call between 0830 and 0900
Me: ???
Though it should be not more than once per two-sided sheet of paper
When you have surgeons making sure to mark the leg they're going to amputate with sharpie so they don't remove the wrong one it's not that out there to try and make sure each document has a complete set of basic information on it for anyone looking at it.
I'd love to know if they are aware how bad it really is. You're sick and want to just stay in bed, but need to see them to check up on you. And then you lie there and call them 25 times on repeat until finally, maybe, someone picks up.