This is the opposite of what I want. Stop condescending and just tell me what actually went wrong.
This is the opposite of what I want. Stop condescending and just tell me what actually went wrong.
It's impossible to figure out what goes wrong. Plenty of people have the same problem, but Google only has this forum where superusers assume everybody else is either lying or an idiot. Meanwhile, they take such error messages at face value, despite many people saying they have wifi.
All that to say that I'd rather have an overly technical error that actually tells me what's wrong, instead of a friendly error message that's straight up wrong.
I need the technical jargon to do support's — and the company whose product I'm using's — job for them.
Is it not helpful to laypeople? Perhaps not, but it is what the technical friend they're going to drag into the problem needs.
Now, "your credentials have been denied" seems pretty clear and does not use jargon in my opinion, but telling the user "the ajax request failed, returning a 403 http error code" seems unhelpful and doesn't tell them what happened.
I know it is a made up example, but it does show the problem with "dumbing down" the error messages. Details matter.
If it's proprietary locked down user-hostile junk, then yeah, all I want in the error message is a statement of a refund on my payment, and a link to a competitor website.
Was it a timeout? Maybe an HTTP 401 Was it a DNS failure Was there a TCP reset immediately?
Each one has a miriad of troubleshooting steps associated with it. Some could be local to the host, some could be network/firewall some could be from the remote host or behind that.
Wix is mostly a platform for non-techie DIY website builders. I can't imagine they'd know what to do with a highly technical error.