"Never attribute to malice what can be explained by incompetence."

I fly American between JFK and SFO regularly, including today. They have the best prices these days for an "international" business class on this route. The food is good, the flight attendants are friendly and good at their jobs...

Automobile manufacturers offer pathetic "center console" software compared to Apple, Google. American's in-flight entertainment system makes auto makers look like geniuses. They just don't understand software.