As an overview for us more novice iOS programmers, how are you going about sharing the screen with a user? I am going to download this and check it out, but really curious as this looks fantastic!
You can get the onscreen graphics context and convert it to an image to send over the network fairly easily. I'd guess that you probably won't get a full remote desktop experience, nor would you really need one. Just an image and a "tap here" indicator" that sends a coordinate (or rect) back and forth.
Hey, I'm the other cofounder of LookIO. Yeah, that's a pretty good summary of how the visual assist part works. We have some plans on extending it with more than just a "tap here" indicator, but don't plan on turning it into a full remote desktop experience.
Pretty interesting niche they're addressing... hadn't really crossed my mind that there'd be a big need for "in app support", but makes perfect sense that if you're paying for an app you should get good/quick support.
Looks even better in person. Great team.
If your website has Olark or any live web support, why wouldn't you want it in your app too? Well executed.
Thanks. That's what we think too... especially for apps that are transactional based (travel, retail etc).
Hey, isn't that address the Coloft space in Santa Monica? Cool to see something come out of there!
Yeah, we love coloft! We're there a lot... swing by some evening and we'll give you the in person demo.
Sounds good. I live nearby so I'll drop you an email with my info to meet up.
sweet, but what the heck is an agent? It's not clear to me that my smaller apps won't ever cost me money with this, because I don't know what an agent is. ("First agent license is always free. You'll never be charged. No risk integration.")
good feedback... an agent license is simply an account that can provide support (logged into the admin console or to ichat/any chat client)... so for a small app, you'd be the agent & you'd provide support when you're available (much like Olark)
Ah, got it. That makes perfect sense. Awesome, I look forward to integrating this into my apps! :)
Can a single agent support multiple apps? BTW, props - this looks EXTREMELY sweet and I expect I will be integrating this into my apps.
Yep, a single agent can support multiple apps.
Looks amazing, any chance for some HN invite codes?