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Great, it was resolved once it was picked up by some media and someone high up at PayPal realized it was an issue. Nothing about the bad customer service, nothing admitting to any kind of wrong-doing - just "we are truly sorry that it happened"

Being sorry it happened and working towards preventing it from happening in the future are two very separate things, and PayPal is only saying the first. Can someone take these guys out already (Stripe?)

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I've used stripe and it's definitely a breath of fresh air, but as I understand it, most people won't bother switching away from paypal to something without international support. Stripe's working on that: https://stripe.com/global but otherwise there isn't a good international alternative to paypal at the moment.

I get the impression that Customer Service is something subsumed under PR in the corporate chart of PayPal.

Did PayPal respond to this as customer support, or was it just damage control?

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