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I mean, it also creates a circular dependency, if you have an issue with your own product and trying to fix it then you can suddenly not communicate.

The Facebook outage last year being a great example of this. They lost basically all internal communications.

Is there a public write-up or blog post about it? It sounds interesting to read about!

That’s why SRE teams at companies I have been at always keep an IRC server hosted separately from all their other infra.