A lot of people don’t realize what “$14mm ARR” means. The contract, accounting and legal work alone would require a couple of people.
Not to mention Infrastructure, monitoring, QA, etc - all that good stuff.
It costs money to generate revenue.
I have 0 accountants (pay CPA yearly for tax work). 0 lawyers. 0 devops. 0 QA. 0 monitoring . 0 HR.
I do have : 3 devs (if I include myself) 3 support (tickets) 2 other supporting roles
If I coded 100% myself (which I have in the past and could in the future, it would just mean less new features) and had a way to not answer tickets (like the OP story it sounds like due to product complexity), I could totally do this alone…
It’s amazing how lean you can be in SaaS if you must. Us bootstrappers know this.
So much if a modern enterprise is bloat.
You have how many DBAs? How many QA? Lol.
At $600 an hour you can likely do all your legal work in 0-10 hours a year.
If you had a way to not answer tickets, that means you would not offer support to customers, so likely a lot less customers would be interested to pay you. You don’t get to 14 millions by cheaping out that way.
He has a low support required product. But I can 100% imagine making a product without much support required, and running it. Tis not hard.
No doubt they work with contractors and freelancers. The article even says they have "a few people to write content for the blog".