Banished for an Unleashed Dog: Airbnb Bans Bewilder Guests and Hosts

> Within a few hours, she received a reply.

> “We’ve given your case and its details careful consideration and we determined that it won’t be possible to reactivate your account at this time,” an Airbnb representative wrote to her. “We understand that this might not be what you’d hoped for, but we came to this outcome to safeguard the community and protect our policy. Our review is complete now, and we won’t be able to offer additional support on this case at this time.”

> After Motherboard brought Ashley’s case to Airbnb’s attention, the company reviewed her appeal once more, this time determining that it was the wrong decision and she should be reinstated.

This seems depressingly common by Big Tech these days: appeals you can initiate yourself are shams (if you're even lucky enough to get a real person to look at it at all, they probably won't have the authority to reverse anything beyond the most obvious clerical errors), and the only way to get a real appeal is to use a back-channel like having a friend who works for them, trending on social media, or getting the press involved.