They also have the absolute worst business and product strategy in the world. Any unique product that they did not steal or acquire (and some that they did!) have been colossal failures or run into the ground. The irony of a company that has all their customer's data is that they still have yet to understand their customers.
I have yet to meet a single person, anyone at all, who has expressed any interest in "The Metaverse". Even among my circle of friends who are heavily bought into VR. I struggle to find the appeal in a product vision focusing on letting anti-social people socialize.
This is a similar case where I feel a large disconnect between how innovative the technology itself is, and how myopic the use case is. Who would actually use this? Whose job would this improve? This is a solution in desperate search of a problem. At least Hololens put together some convincing value propositions.