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try using the stripe discord. they do a decent job responding to and resolving issues.

So I looked into that, and their Discord explicitly says not to use it for support. So I am confused?

you will be surprised at how many people dont read the effing manual

Most anything that says "don't use this for support" means "this is an effective means of support" - it's just not guaranteed.

Exactly. It's like those signs on residential streets that say "Speed Bumps Ahead." What they really say is "This road is a good shortcut."