Great article. Not what I was expecting. The article was informative, actionable and concise.

I learned several things, and laughed at the "When You're Asked To Update Salesforce" meme, which I observed first hand after implementing SFDC and customizing workflows designed by Sales and Product Managers.

I'll be taking a look at Scratchpad and Dooly for sure.

I wonder if the sales teams followed any particular method as depicted in books like Spin Selling or Cracking the Sales Management Code.

Thanks for sharing your insights.