Ionos had an unreported outage today

The web hosting company IONOS (previously 1&1) had an outage today. I was woken by the call of one of my clients, saying that their website is down. I quickly discovered that all the websites I host there are unreachable. Trying to login to my account, it turns out that the official website ionos.com is unusably slow (like it takes 10 minutes for each page to load, and it doesn't load correctly). So I couldn't even contact support.

Checking their official status page and Twitter accounts, I couldn't find any mention of the incident.

After more than 2 hours, I was able to reach their customer support via phone call, and they informed me that they are having technical issues, and service will return shortly, which it did.

So my issue isn't that the outage happened. It is that they reported this issue no where. All their status pages showed no incidents, and that they are fully operational. So basically, I had to spend more than 2 hours answering angry calls from my clients, without being able to tell them what the problem is.

Their status page still shows no incidents, 6 hours after the outage.

https://www.ionos-status.com/